City of Tulsa Services Update – Utility Fees and Shut Offs

8/11/2021

Service and system restoration following the May 2021 ransomware attack is commencing as scheduled.  

The City of Tulsa’s forward-facing services remain largely unaffected and citizen impacts remain low. Calling 311, and selecting option 1, is the best way to reach the City of Tulsa for things like questions on utility bills, water turn-ons and shutoffs, bulky waste pickup scheduling, and general reporting. Once callers make it into the automated system, self-service options are available.  

Citizens having trouble getting through to 311 may also email Customer Care at [email protected].   

Tulsa Utility Bills
Cutoff and late fee notices are resuming with August utility bills.  

Customers with past-due balances should either pay them, setup a payment arrangement (instructions below), or expect additional late fees and/or water shutoffs to occur.  

Those needing utility assistance can:

1. Contact Customer Care by dialing 311 or (918) 596-2100 (if located outside City limits) to setup a payment arrangement to spread the existing balance across three equal monthly installments
• The quickest way to make payment arrangements is by calling 311 – Once in the automated system, callers can speak “Main Menu,” then “Payments,” then “Payment Arrangements” 
2. Call 211 for financial assistance
• Tulsans may also setup financial counseling at no cost through the Tulsa Financial Empowerment Center by calling (918) 802-7279
3. Potentially qualify for assistance through the Emergency Rental Assistance Program

Permit Center Updates
The Permit Center located on the fourth floor of City Hall is open for business. Business permitting can only be conducted by phone or in-person during regular business hours, Monday through Friday, 8 a.m. to 4 p.m. The Self-Service Portal is not available and inspections cannot be scheduled online at this time.  

The City estimates all Permit Center functions will return to normal, including online functions through the Self-Service Portal, by mid-August.    

For trade permits and to schedule inspections, citizens should call (918) 596-9656.  

For all other permitting questions, citizens should call (918) 596-9456.